Our Customer Service is managed by Vikki, all day every day. Being the proud owner of Oz Bling Fashion Jewellery Vikki prides herself on her commitment to address all customer enquiries PERSONALLY, PROMPTLY and PROFESSIONALLY. We take all customer feedback seriously and whilst we love receiving happy and positive comments we also recognise that customers have the right to complain, to be acknowledged and get a response.

PAYMENT METHODS

PAYPAL

  • Use Paypal, a simple and secure online payment system
  • - Your bank, credit card and personal details are never shared
  • - Paypal helps prevent fraud & offers protection against unauthorised transactions
  • - Paypal offers Buyer Protection in case your item does not arrive
  • - Set up and use most Paypal services for FREE for all e-commerce purchases
  • Please retain your Paypal payment receipt as proof of purchase.

CREDIT AND DEBIT CARDS

We accept Visa and Mastercard.

 

SHIPPING

NATIONAL SHIPPING AUSTRALIA WIDE

We use Australia Post for national shipping.

Our shipping fee is a flat rate of $11 for Express Post service.

All orders are dispatched for shipping within 48 hours of payment confirmation.

Unfortunately, delivery dates are beyond our control. Australia Post states “Next business day delivery within the Express Post delivery network and fastest possible delivery for all other areas.”

To calculate an approximate timing of your delivery, refer to the following page using 3804 as the ‘from’ postcode: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Tracking numbers will be supplied at your request. Send request via email quoting your order number.

Refer to the following page to track your order: https://auspost.com.au/parcels-mail/track.html#/track

 

INTERNATIONAL SHIPPING

We use Australia Post for international shipping.

All orders are shipped within 48 hours of payment confirmation.

Our shipping fee is a flat rate of AUD$25 for Standard Air Postal service.

Delivery is estimated to be between 5 and 10 days depending on your location.

International orders may incur taxes and custom duty costs. As the recipient you are liable for all import costs and local tax charges so please be aware of your local laws regarding these matters.

 

EXCHANGES

We want all our customers to be happy with their purchase and as such we offer a three day hassle free exchange policy on all our products. You may return any item for an exchange provided that it is returned in its original packaging and in a resalable condition.

This offer does not apply to clearance and sale items.

Please note that we do not cover the exchange shipping costs.

For health and hygiene regulation reasons this policy does not extend to our range of earrings.

If you are unhappy with an item, simply send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.   within three days of delivery. Tell us which items you’d like in exchange so we can issue you with a Return Authorisation number. Simply write the RAN on your proof of purchase, enclose it with the item to be returned and post back item/s back to us within 7 days of receiving our RAN.

Please note that we cannot offer an exchange on returns after three days of delivery, without a RAN, without proof of purchase and/or if goods are in an unsellable condition.

 

REFUNDS

In strict accordance with the Australian Consumer Law we are not required to provide a refund or replacement if you change your mind. You can choose a refund or exchange if an item has a major problem, for example when an item:

  • Has a problem that would have stopped you from buying it if you had known about it
  • Is significantly different from the sample or description
  • Doesn't do what we said it would
  • Is unsafe

Alternatively you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase.

 

SPECIAL OFFERS

Free Bonus Gift - Available for all orders valued over $100

Satisfaction Guaranteed - Hassle Free Exchange Policy Available

Hair Accessories - All Stock Must Go! 50% Discount on Every Item

Clearance Sale - Visit the Clearance Shop and Save Up to 60% All Day Every Day

 

FREE BONUS GIFTS

We are excited to have you shopping with us and would love to share the joy by offering you a free gift. When your order totals $100 or more (excluding shipping) we invite you to add a gorgeous free gift of your choice to your cart. It’s that easy!

 

GIFT SHOPPING

Let us take care of all your gift shopping needs. All you have to do is pick the gift, it’s really that simple. We offer gift (organza) bags, gift (greeting) cards, gift vouchers and gorgeous gift sets for that special person for whom one item is just not enough. We also offer you the option of sending the gift in your name by popping your details as the sender if you so wish.

 

QUALITY CONTROL

Oz Bling is dedicated to providing the highest quality products. As part of our quality control procedure we check every individual item before it is shipped. We assure our customers that every single piece of jewellery is free of any design or manufacturing fault. We also ensure that our products did not incur any damage whilst in transit from our suppliers.

As part of our endeavour to provide 100% customer satisfaction, we believe it is crucial that our customers can see exactly what they are buying. The qualities, colors and characteristics of fashion jewellery pieces are so vast and varied and it is no secret that jewellery is one of the most complex items to photograph.

We make every effort to provide clear, detailed, close up and ‘color correct’ product photographs. However, as much care as we take, sometimes there are unavoidable factors that may affect the appearance of a select few items. It is for this reason that we take the time and effort to provide individual product specifications such as colors, sizes and even materials used in their manufacturing.

With regards to the quality and appearance of all our fashion jewellery pieces we guarantee to please! We go so far as to anticipate that the great quality of our products will surpass all of your expectations.

 

INTERNATIONAL ORDERS

Currently we only offer shipping to the United States.

Email all other country enquiries to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

WEBSITE TERMS OF USE

The information in this site has been prepared in accordance with Australian law for the provision of goods and services in Australia. All matters relating to this service and the information in this site are governed by and are to be construed according to the laws applicable to the State of Victoria and the Commonwealth of Australia. All information concerning Oz Bling, Goods, services and other information is correct at the time of posting to the Oz Bling website, but is subject to change without notice. Oz Bling reserves the right at its sole discretion to change, modify, add or remove such information at any time.

 

LIMITATIONS OF LIABILITY

Subject to any liability implied by law which is not able to be excluded, Oz Bling is not liable to you for any loss, damage, liability, claim or expense (including but not limited to legal costs and defence or settlement costs) directly or indirectly arising out of or otherwise referable to material on the Oz Bling website.